After the screen sharing session is established, the helper can optionally request control of the sharer's screen by selecting Request control.The sharer gives permission by selecting the Allow button and the screen sharing session is established. The sharer receives a dialog asking for permission to allow screen sharing.The sharer enters the provided code in the Security code from assistant box under the Get help section, and then selects Submit.Helper shares the security code with the user over the phone or with a messaging system.

Quick Assist generates a time-limited security code. The helper might be asked to choose their account or sign in.

In the Help someone section, the helper selects the Help someone button.

For Windows 11 users, from the Start menu, select All Apps, and then select Quick Assist.

For Windows 10 users, from the Start menu, select Windows Accessories, and then select Quick Assist.

Type Quick Assist in the Windows search and press ENTER.

Support staff ('helper') and the user ('sharer') can start Quick Assist in any of a few ways:.

Working with Quick AssistĮither the support staff or a user can start a Quick Assist session. For a list of domain URLs that you need to add to the allow list to ensure that the Edge WebView2 browser control can be installed and updated, see Allow list for Microsoft Edge endpoints. Quick Assist uses Edge WebView2 browser control. Required for logging in to the application (Azure AD).

Used for Azure Communication Service for chat and connection between parties. Primary endpoint used for Quick Assist application Required for telemetry and remote service initialization. Required for logging in to the application (MSA).

Required diagnostic data for client and services used by Quick Assist. Required for Azure Communication Service. Both the helper and sharer must be able to reach these endpoints over port 443: Domain/NameĪccessible Rich Internet Applications (ARIA) service for providing accessible experiences to users. Quick Assist communicates over port 443 (https) and connects to the Remote Assistance Service at by using the Remote Desktop Protocol (RDP).

Local Active Directory authentication isn't currently supported. The helper can authenticate when they sign in by using a Microsoft account (MSA) or Azure Active Directory (Azure AD). Quick Assist is not available in the Azure Government cloud.

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